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Customer questions and answers for
GreatCall Jitterbug Plus in Red

The Best Phone For Seniors The Simple Smart Jitterbug Plus Red
Customer questions and answers:
233 Questions
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253 Answers
Overall rating:
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Customer questions and answers for GreatCall Jitterbug Plus in Red

Question

how do I send a message from my phone (jitterbug) to a email address?

asked 8 months ago
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Anonymous
on Jitterbug Plus in Red
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answer 1
Hello,

Our Jitterbug Plus handset only supports sharing photos via texting and social media sites such as Facebook, Shutterfly, and Picasa.

Please give us a call at 1-800-733-6632 if you need assistance sharing your photos.
answered 8 months ago
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by
GreatCall
San Diego, CA, USA
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Question

I am considering buying a Jitterbug for my elderly parents. Can you program numbers into a speed dial format?

For example, if they needed to get in touch with us can we put a certain person on #1, #2, etc. where they just dial that and can reach us rather than have to look up the number in their contact list or have to remember the number. We really want this for emergencies more than anything else and the phone they have now is to complicated for them.
Age: 55-64
asked 8 months ago
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by
yannibug
Utah
on Jitterbug Plus in Red
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answer 1
Hi,

Thank you for considering our Jitterbug Plus for your parents.

Yes, the Jitterbug Plus handset does support speed dial which is based on the first nine phonebook entries. Customers can place a call by pressing the phonebook entry number and the 'Yes' button.

We also offer an Operator Assistance service that will transfer customers to any number - event if it's not in their phone book.
answered 8 months ago
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by
GreatCall
San Diego, CA, USA
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Question

If I purchase the phone as a gift and she does not want it can the service be transferred over to me. from wisconsin to arizona?

Age: Over 65
asked 8 months ago
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by
Anonymous
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answer 1
Hello,

Yes, if there is sufficient coverage in your area, the service can be transfered through our Move Service process.

Please contact Customer Service at 1-800-733-6632 to verifiy service in your area.
answered 8 months ago
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by
GreatCall
San Diego, CA, USA
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Question

where is the phonebook on this phone?

asked 8 months ago
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by
jr
on Jitterbug Plus in Red
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answer 1
Hello,

The phonebook is accessible via the Scrolling Menu. When you open the phone, the Scrolling Menu will display. Use the Up or Down arrow to scroll through your features to locate the Phonebook. When the Phonebook option is highlighted, press the 'Yes' button to see and edit your entries.
answered 8 months ago
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by
GreatCall
San Diego, CA, USA
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Question

How many contacts can you put into the contact list?

Age: 55-64
asked 8 months ago
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Trish
New Albany, IN, USA
on Jitterbug Plus in Red
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answer 1
Hello Trish:

Jitterbug Plus can hold 50 stored contacts.
answered 8 months ago
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by
GreatCall
San Diego, CA, USA
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Question

ringer volume

I have an old jitterbug and cannot hear incoming call ringer. does the new phone have a louder ring
Age: Over 65
asked 8 months ago
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by
Anonymous
fl
on Jitterbug Plus in Red
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answer 1
Hello,

Ringer volume on the Jitterbug Plus is comparable to the volume on previous Jitterbug models.
answered 8 months ago
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by
GreatCall
San Diego, CA, USA
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Question

What is my best option for international calling with my jitterbug?

Calls mainly to and from Ireland.
Age: Over 65
asked 8 months ago
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by
Joe
Michigan, USA
on Jitterbug Plus in Red
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answer 1
Hello Joe,

GreatCall does not have international calling plans at present. The Jitterbug is capable of international dialing, but calls are subject to international toll charges and could cost up to $1.00 per minute+Airtime.
answered 8 months ago
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by
GreatCall
San Diego, CA, USA
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Question

how do activate a jitterbug I bought at Wal-Mart?

Age: 55-64
asked 7 months ago
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Jane
Arlington, TX
on Jitterbug Plus in Red
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answer 1
Hello Jane,

The Jitterbug Plus package includes a Quick Start Guide that takes you through the activation process step-by-step. If you have any questions or concerns, please contact Customer Service at 1-800-733-6632. One of our friendly agents cans assist you in activating your new handset.
answered 7 months ago
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by
GreatCall
San Diego, CA, USA
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Question

what would be estimate monthly fees

I just want an estimate monthly charge? How can I estimate it?
Age: Over 65
asked 7 months ago
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by
Bert
Ft Myers
on Jitterbug Plus in Red
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answer 1
Hello Bert,

Thank you for your interest in becoming a part of the GreatCall family.

Your estimated monthly fee will depend on the rate plan and services that you select. Please contact one of our friendly Customer Service agents anytime at 1-800-733-6632. They can assist you in determining which rate plan and services are right for you and provide an estimate of your monthly charges.

We look forward to hearing from you.
answered 7 months ago
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by
GreatCall
San Diego, CA, USA
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Question

how do i download photos

Age: Over 65
asked 7 months ago
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Barney
Desert Hot Springs, CA
on Jitterbug Plus in Red
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answer 1
Hello Barney,
With the Jitterbug Plus, you can also upload pictures to shutterfly, facebook or Picasa directly from the phone.

For detailed instructions, please give us a call at 1-800-733-6632 and one of our agents can walk you through the process.
answered 7 months ago
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by
GreatCall
San Diego, CA, USA
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Question

Is voice mail included in standard plan?

Age: Over 65
asked 7 months ago
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Nanglo
Ohio
on Jitterbug Plus in Red
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answer 1
Hello Nanglo,

We offer a variety of standard plans to suit our customer’s needs.

Please visit us at: http://www.greatcall.com/Jitterbug/ Click on the GoPlans or Basic Plans to review the price and services included in each plan. If you need assistance determining which plan is right for you, please give us a call at 1-800-733-6632. Our agents are available 24/7 to assist you.
answered 7 months ago
Customer avatar
by
GreatCall
San Diego, CA, USA
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Question

how do I download pictures

Age: Over 65
asked 6 months ago
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by
Anonymous
on Jitterbug Plus in Red
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answer 1
Hello Anonymous,

Photos can be exported from the phone by MMS, or uploading to Facebook, Picasa, or Shutterfly.
answered 6 months ago
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by
GreatCall
San Diego, CA, USA
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Question

are there separate/additional charges for the apps?

I don't need Medical Assistance/medication reminders, Nurses or doctors,etc
Age: Over 65
asked 6 months ago
Customer avatar
by
JoAnn
Are there separate charges for apps
on Jitterbug Plus in Red
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answer 1
Hello,

We offer a variety of apps and services that may be included for free with your rate plan selection. Customers are free to select only those services that appeal to them.

Visit us at http://www.greatcall.com/Jitterbug/. Click on the 'GoPlans' or 'Basic Plans' tab to get started. If you need assistance determining which plan is right for you, our friendly Customer Service representatives are available 24/7 by calling 1(800)733-6632.
answered 6 months ago
Customer avatar
by
GreatCall
San Diego, CA, USA
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Question

Have phone

I have one of the original jitterbug phones and am wondering if I get a discount on new phone..have no account with jitterbug anymore.
Age: Over 65
asked 6 months ago
Customer avatar
by
ellie
Lake Okeechobee, Florida, USA
on Jitterbug Plus in Red
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Answers
answer 1
Hello ellie,

We currently do not offer a 'trade in' program for people that are not current customers. Please contact us directly to inquire about additional arrangments.
answered 6 months ago
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by
GreatCall
San Diego, CA, USA
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Question

Headset Profile for Jitterbug Plus vs Hands Free

I have a 2012 Prius - Your answers re: Bluetooth are that the Jitterbug Plus is a headset profile. Does that mean it will NOT connect with the handsfree option of the Prius. The answers you have provided haven't been really clear to me! A simple yes or no on being compatible with the Hands Free option on the Prius would be really helpful.
Age: Over 65
asked 6 months ago
Customer avatar
by
Mo
Oceanside, CA, USA
on Jitterbug Plus in Red
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answer 1
Hello,

You will need to confirm with your car's manufacturer or user manual to confirm if it will support the Jitterbug Plus Hands-Free profile.
answered 6 months ago
Customer avatar
by
GreatCall
San Diego, CA, USA
0points
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Question

What is the activation fee?

Age: 55-64
asked 6 months ago
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by
Tigerstarr830
TX
on Jitterbug Plus in Red
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answer 1
$35.00
answered 6 months ago
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by
MickeyS
Salt Lake City, UT, USA
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Question

how much does it cost per month

Age: Over 65
asked 6 months ago
Customer avatar
by
unclejohnforever
mississippi, usa
on Jitterbug Plus in Red
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answer 1
Hello unclejohnforever,

GreatCall offers a variety of service options to meet many different needs. To get more pricing information, call us or visit the Jitterbug section at www.greatcall.com.
answered 6 months ago
Customer avatar
by
GreatCall
San Diego, CA, USA
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Question

What is the feature "My World" on the Jitterbug Plus phone?

Age: Over 65
asked 6 months ago
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by
peanut
detroit MI USA
on Jitterbug Plus in Red
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answer 1
Hello peanut,

My World is a feature that gives Jitterbug Plus users access to information such as sports scores, weather information, horoscopes, and other potentially valuable information.
answered 6 months ago
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by
GreatCall
San Diego, CA, USA
0points
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Question

do I have to buy a Great calls phone?

I have 2 verison unlocked phones.
Age: Over 65
asked 6 months ago
Customer avatar
by
Teets
Phoenix, AZ, USA
on Jitterbug Plus in Red
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answer 1
Hello Teets,

GreatCall does not activate phones that are not in our product line up. To use GreatCall service, it is necessary to purchase a GreatCall phone or device.
answered 6 months ago
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by
GreatCall
San Diego, CA, USA
0points
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Question

how do I activate the phone for use in Europe?

Age: Over 65
asked 6 months ago
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by
caraboodle
Maine, USA
on Jitterbug Plus in Red
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answer 1
Hello caraboodle,

The Jitterbug Plus is only available for use with GreatCall Service, a US domestic service provider. GreatCall does not provide non-US service, and cannot gaurantee compatibility or availability with foreign networks. Be aware that using a Jitterbug Plus outside of the continental United States and Hawaii may result in additional usage costs and roaming fees.
answered 6 months ago
Customer avatar
by
GreatCall
San Diego, CA, USA
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