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Customer questions and answers for
GreatCall Jitterbug J Red

Jitterbug J Phone - Red - The Jitterbug J is an easy-to-use, senior cell phone phone with no contracts and no hassles. It is perfect for seniors or for those looking for a simple, affordable mobile phone.
Customer questions and answers:
84 Questions
 | 
112 Answers
Overall rating:
4.722 out of 5
4.7
out of
5

Customer questions and answers for GreatCall Jitterbug J Red

Question

How am I billed and can I set up automatic payment?

Age: 55-64
asked 1 year, 4 months ago
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jr
cleveland, OH, USA
on Jitterbug J Red
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answer 1
Hi jr,
GreatCall bills in advance, once a month, and you may set up recurring payment to have your balance taken care of automatically. For additional details, please do not hesitate to contact us directly any time at 1-800-733-6632.
answered 1 year, 4 months ago
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GreatCallSupport
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Question

Why can't my Jitterbug phone link to Ford Sync?

Age: Over 65
asked 1 year, 8 months ago
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by
winston1
Orange, CA, USA
on Jitterbug J Red
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answer 1
Hello Winston1,

The Jitterbug J uses a Headset profile for the Bluetooth (just audio is transferred in this profile). Many vehicles will want to use a Hands-free profile (there is audio and data such as phone book, caller ID and text messages transferred). You may try to contact your dealership to see if there is way to connect in a Headset profile.

If you have any further questions feel free to contact Customer Service anytime at 1-800-733-6632
answered 1 year, 8 months ago
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GreatCallSupport
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Question

Can I buy a Jitterbug phone without buying a plan?

I would like to add this phone to my existing cell phone plan.
Age: 45-54
asked 1 year, 9 months ago
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by
LAC
New Jersey
on Jitterbug J Red
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answer 1
Hello LAC,

Unfortunately the Jitterbug is designed to only work with Greatcall services and is not compatible with other cell phone carriers.

If you have any further questions feel free to contact Customer Service anytime at 1-800-733-6632
answered 1 year, 9 months ago
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GreatCallSupport
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Question

Is this phone considered great for kids to use?

I want to feel more secure with letting my 8 year old going and coming back from school or going anywhere in general so I am looking for a great easy phone for her use. Thanks in advance.
Age: 18-24
asked 1 year, 10 months ago
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by
Jen
ETown, KY
on Jitterbug J Red
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answer 1
Hello Jen,

The Jitterbug phone is an excellent handset for individuals of any age. The simplicity of the design makes it easy to use for children and the customizable features allow parents to help limit what can be done from the phone.

If you have any further questions on products or services please feel free to contact Customer Service anytime at 1-800-733-6632.
answered 1 year, 10 months ago
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GreatCallSupport
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Question

does the jitterbug have speed dialing?

Age: 55-64
asked 1 year, 10 months ago
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by
ginnymouse
renton
on Jitterbug J Red
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answer 1
Hello Ginnymouse,

The Jittebug J does have a speed dial function. The speed dial works directly off of the Phone Book entries. No additional programming is needed. For example:
Phone book entry #1 = Speed dial #1
Phone book entry #5 = Speed dial #5
To place a call, the customer can simply press the speed dial number, followed by “YES”.

If you have any further questions feel free to contact Greatcall Customer Service anytime at 1-800-733-6632
answered 1 year, 10 months ago
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Question

Are calls to VerizonWireless customers free (no minutes used)?

Since Jitterbug works on the Verizon network, are calls made to other Verizon network cell phones free? (i.e. will my mother be charged from her bucket of anytime minutes when she calls my VerizonWireless phone)?
Age: 35-44
asked 1 year, 10 months ago
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by
Joanne
Silver Spring, MD
on Jitterbug J Red
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answer 1
Hello Joanne,

While Greatcall does use the Verizon network; Greatcall is not a part of Verizon wireless so calls made to a Verizon phone from a Greatcall phone does use plan minutes. Greatcall does offer shared plans that have unlimited calls between phones on the shared plan.

If you have any further questions feel free to contact Customer Service anytime at 1-800-733-6632
answered 1 year, 10 months ago
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GreatCallSupport
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Question

Is there another way to charge the Jitterbug besides the car charger?

Age: Over 65
asked 1 year, 11 months ago
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SKay
Chesapeake, VA, USA
on Jitterbug J Red
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answer 1
Hello SKay,

There are also home chargers available to charge your Jitterbug J from a standard electrical outlet.

If you have any further questions please feel free to contact Customer Service anytime at 1-800-733-6632.
answered 1 year, 11 months ago
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GreatCallSupport
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Question

Is the red jitterbug the same as the black one

Age: Over 65
asked 1 year, 11 months ago
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Net
North Carolina
on Jitterbug J Red
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answer 1
Hello Net,

The Jitterbug J in red is the same as the Jitterbug J in graphite.

If you have any further questions please feel free to contact Customer Service anytime at 1-800-733-6632.
answered 1 year, 11 months ago
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GreatCallSupport
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Question

do jitterbug phones have tracking devices in them?

asked 1 year, 11 months ago
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by
Anonymous
on Jitterbug J Red
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answer 1
Hello,

The Jitterbug J does not have a tracking device in it. You can use the 5Star service with the Jitterbug J which sends a location to the Emergency Response call center when you dial 5Star or 911.

If you have any further questions feel free to contact Customer Service anytime at 1-800-733-6632
answered 1 year, 11 months ago
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GreatCallSupport
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Question

credit

do you have to have perfit credit to get a jitterbug?
Age: Over 65
asked 1 year, 11 months ago
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by
j
florence or
on Jitterbug J Red
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answer 1
Hello J,

Greatcall does not check credit scores. If you have a good score, or one that is not perfect, you can still enjoy the benefits of a Jitterbug phone and the services that Greatcall has to offer.

If you have any further questions please feel free to contact Customer Service anytime at 1-800-733-6632.
answered 1 year, 11 months ago
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by
GreatCallSupport
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Question

Can enlarge the view

asked 1 year, 11 months ago
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by
Anonymous
on Jitterbug J Red
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answer 1
Hello,

At this time there is no way to enlarge the view. The text is in a large font to make it easier to see. The buttons are also large with large numbers.

If you have any further questions please feel free to contact Customer Service anytime at 1-800-733-6632.
answered 1 year, 11 months ago
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GreatCallSupport
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Question

does this phone easily show how many minutes left ?

Age: 55-64
asked 1 year, 11 months ago
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summitsu
Ala.
on Jitterbug J Red
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answer 1
Hello Summitsu,

At this time the phone does not display minutes remaining. You can check online at www.mygreatcall.com or by making a free call to Customer Service at 1-800-733-6632.
answered 1 year, 11 months ago
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GreatCallSupport
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Question

Does it have a built in GPS

Age: 55-64
asked 2 years ago
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by
lady L.
WIS
on Jitterbug J Red
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answer 1
Hello Lady L,

The Jitterbug J has the ability to use GPS for location for the 5Star Urgent Response service.

If you have any further questions please feel free to contact Customer Service anytime at 1-800-733-6632.
answered 1 year, 11 months ago
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GreatCallSupport
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Question

Can a Jitterbug receive pictures in text messaging?

My Mom currently has a Jitterbug--if she added the texting plan would she be able to receive pictures through the text function from my Verizon Droid?
Age: 35-44
asked 2 years ago
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by
Krystal
Houston
on Jitterbug J Red
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answer 1
Hello Krystal,

At this time the Jitterbug J is not able to receive picture messages.

If you have any further questions please feel free to contact Customer Service anytime at 1-800-733-6632.
answered 2 years ago
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by
GreatCallSupport
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Question

does Jitterbug have a sim card? If yes can I put a ATT sim card in it?

asked 2 years ago
Customer avatar
by
Anonymous
on Jitterbug J Red
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answer 1
Hello,

The Jitterbug J does not require a SIM card and does not have a place to use one.

If you have any further questions feel free to contact Customer Service anytime at 1-800-733-6632
answered 2 years ago
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GreatCallSupport
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Question

how do I transfer information from current cell phone to jitterbug

Age: Over 65
asked 2 years ago
Customer avatar
by
gerry
Manahawkin, Stafford Township, NJ 08050, USA
on Jitterbug J Red
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answer 1
Hello Gerry,

At this time there is not a way to directly transfer information from one cell phone to the Jitterbug phone, unless you are replacing your Jitterbug phone with another Jitterbug phone and keeping the same phone number. You can however, call Operator Services with any contacts you want in your phone and they will be able to send those contacts to your phone for you. You can also enter contacts onto your phone from MyGreatcall.com

If you have any further questions please feel free to contact Customer Service anytime at 1-800-733-6632.
answered 2 years ago
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by
GreatCallSupport
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Question

Since your service uses the Verizon network, can we just add a Jitterbug phone to our existing Verizon service contract?

Age: 45-54
asked 2 years ago
Customer avatar
by
Holly
Florida
on Jitterbug J Red
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answer 1
Hello Holly,

GreatCall operates on the Verizon network to provide you with the most reliable coverage nationwide. That means anywhere there is Verizon coverage your Jitterbug phone will work. Unfortunately the Jitterbug is designed to only work with Greatcall services and is not compatible with a Verizon Wireless plan.

If you have any more questions, feel free to contact Customer Service at 1-800-733-6632.
answered 2 years ago
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by
GreatCallSupport
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Question

Can I have two jitterbug phones with the same number?

I'd like for her to have one in her bedroom and one in the kitchen.
Age: 45-54
asked 2 years ago
Customer avatar
by
Tracy
Memphis, TN, USA
on Jitterbug J Red
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answer 1
Hello Tracy,

Unfortunately it is not possible to have two phones assigned to the same number.

If you have any further questions please feel free to contact Customer Service anytime at 1-800-733-6632
answered 2 years ago
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by
GreatCallSupport
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Question

Can I Use My Current Phone?

I have a cell phone account with another carrier. Can I open an account with GreatCall but use the phone that I already have? It's not a Jitterbug phone.
Age: 55-64
asked 2 years ago
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by
jb
nc
on Jitterbug J Red
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answer 1
Hello Jb,

Unfortunately we have phones that work specifically with the services that Greatcall offers and you will not be able to use your existing phone.

If you need additional assistance or have any other questions please feel free to contact Customer Service anytime at 1-800-733-6632.
answered 2 years ago
Customer avatar
by
GreatCallSupport
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Question

How do I clear my voice mail?

Age: Over 65
asked 2 years, 1 month ago
Customer avatar
by
Shooter
Odessa, Ector, Texas
on Jitterbug J Red
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answer 1
Hello Shooter,

To delete your Voicemail on the Jitterbug J, follow the steps below:

1.) Press the "NO" button until Voicemail is highlighted in the middle of the screen.
2.) Press the "YES" button; this should indicate if you have any new Voicemail messages. Press the "YES" button again to call your Voicemail.
3.) The Voicemail system will start to play any new messages you may have. At the end of the message the system will ask if you want to replay the message. You can either say "Yes" or "No" or press the "YES" or "NO" button. Pressing now will give you a prompt to delete the message.
4.) Press or say “YES” to delete the message.
5.) Follow steps 3 and 4 until you are notified you have no new messages.

If you have any further questions, or issues deleting your voicemail, please feel free to contact Customer Service anytime at 1-800-733-6632.
answered 2 years ago
Customer avatar
by
GreatCallSupport
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